Terms & Conditions
1. “The Company” shall mean Strongs Gas Services
“The Customer” shall mean the person or organisation for which Strongs Gas Services agrees to carry out works.
2. The Company reserves the right to refuse or decline work at its own discretion.
Payments
3. Invoices are due for payment immediately upon completion of work (unless otherwise agreed in writing). Any invoices unpaid will be liable to daily interest rate of 4% until payment is received in full plus late payment fee. All amounts stated shall be Inclusive of VAT, which will be added at the current rate in force.
4. In the event of no access to a pre-booked appointment there will be a chargeable fee of £50.
5. Works for which we issue an estimate, we require payment for the materials AT TIME OF BOOKING A CONFIRMED START DATE and BALANCE UPON COMPLETION unless otherwise agreed in writing. An invoice will be raised prior to booking for materials, once paid this will confirm start date of the job.
5a. For larger projects interim or staged payments will be agreed with the customer prior to works starting.
6. Where the date and/or time for works to be carried out is agreed by the Company with the Customer, then the Company shall use its best endeavours to ensure that the operative shall attend on the date and at the time agreed. However, the Company accepts no liability in respect of the non-attendance or late attendance on site of the operative/engineer or for the late or non-delivery of materials.
Estimates & Quotes
7.  Unless otherwise specified, all estimates provided are done on an ‘as is’ basis, and are not a fixed price quotation or firm price. The estimate will set out the likely minimum costs involved based on a visual inspection by the company and/or details supplied by the customer. The final price will be calculated based on the original estimate and in accordance with the companies standard rate applicable at the time of works being carried out, and may be increased above the estimated price.
In addition, the company reserves the right to increase the price prior to any works being carried out, equivalent to the increase of cost to the company including additional materials, labour, equipment hire and transport since the date of the provided estimate (either done so in writing, email or orally), unless the final price exceeds the estimated price by more than 10%, by which the customer may cancel the contract provided it does so prior to any works commencing (including the order of materials or equipment hired).
8. A written estimate supplied to the Customer may be revised in the following circumstances:-
a. If after submission of the estimate the Customer instructs the Company (in writing) to carry out additional works not referred to in the estimate.
b. If after submission of the estimate there is an increase in the price of materials to be supplied.
c. If after submission of the estimate it is discovered that further works need to be carried out which were not anticipated when the estimate was prepared
d. If after submission of the estimate it is discovered that there was a manifest error when the estimate was prepared.
e. Should a detailed Insurance Report be required in addition to the estimate and invoice then this will incur a nominal charge of £25.00.
f. The customer will reimburse the company for any and all expenses incurred (including labour, materials and equipment hire) upon acceptance of an estimate which is subsequently cancelled by the customer.
9. If we provide an estimate, then we will charge you the amount stated rather than charged on the time taken to perform the service. Note: Estimates are valid for 30 days from the date they are given.
10. The company will be under no obligation to provide or issue any guarantees, certificates or other similar documents to the customer for works, unless payment has been made and received in full.
11. If, after the Company has carried out the works, the customer is not satisfied with the works then the customer shall contact us as soon as possible as per our complaints policy, which can be viewed on our website. If, after the Company shall have carried out the works, the Customer is not wholly satisfied with the works then the Customer shall give notice in writing within 12 months to the Company and shall afford the Company, and its insurers, the opportunity of both inspecting such works, and carrying out any necessary remedial works if appropriate. The Customer accepts that if he fails to notify the Company as aforesaid then the Company shall not be liable in respect of any defects in the works carried out.
Guarantees
12. The Company offers a guarantee on labour only in respect of faulty workmanship 6 months from the date of completion with the manufacturer’s warranty in force. The guarantee shall become null and void if the work/appliance completed/supplied by the Company is:
a. Subject to misuse or neglect
b. Repaired, modified or tampered with by anyone other than a Company operative. The Company will accept no liability for, or guarantee suitability for materials supplied by the customer and will accept no liability for any consequential damage or fault.
13. The Company will not guarantee any work in respect of blockages in waste and drainage systems etc.
a. The Company will not guarantee any work undertaken from the customer and against written or verbal advice of the operative.
b. Work is only guaranteed in respect of work undertaken by the Company once payment in full has been made.
c. Any non-related faults arising from recommended work which has not been undertaken by the Company will not be guaranteed.
d. The Company shall not be held responsible or liable for any damage or defect resulting from work not fully guaranteed or where recommended work has not been carried out.
e. Work will not carry a guarantee where the customer has been either verbally or in writing, informed of any other related work that requires attention.
f. The customer shall be solely responsible for any hazardous situation in respect of GAS SAFE regulations or Gas warning notice issued.
g. If the Company or operative/engineer gives written or verbal advice that replacing the faulty material is the best solution to resolve the fault but the client requests a repair/patch-up then the Company cannot be held responsible if that repair/patch-up material becomes faulty again to which there is no minimum time period.
14. Where the Company agrees to carry out works on installations of inferior quality or over 10 years old no warranty is given and the Company accepts no liability in respect of the effectiveness of such work.
15. Engineers operate under their own Gas Safe Registration and as such are solely responsible for any Gas related work and subsequent liability.
16. Title to any goods, supplied by the Company to the Customer shall not pass to the Customer but shall be retained by the Company until payment in full for such goods has been made by the Customer to the Company.
Until such time as title in the such goods has passed to the Customer:
The Company shall have absolute authority to repossess, sell or otherwise deal with or dispose of all any or part of such goods in which title remains vested in the Company.
a. The Company shall be entitled to seek a court injunction to prevent the Customer from selling, transferred or otherwise disposing of such goods.
Notwithstanding the foregoing, risk in such goods shall pass on delivery of the same to the Customer, and until such time as title in such goods has passed to the Customer, the Customer shall insure such goods to their replacement value and the Customer shall forthwith, upon request, provide the Company with a certificate or other evidence of such Insurance.
18. Limitation of Liability
The company’s liability shall be limited to:
a. Liability for personal injury or death resulting from negligence in the course of carrying out the companies duties
b. The reasonable costs of repair or reinstatement of damage or any loss to the customers property, should this result from the negligence of the company or its employees, agents, franchisees or sub-contractors, and the customer incurs such costs.
c. The company will not hold any responsibility for any damage suffered to a part of any property where the damage is in whole or in part a consequence of a defect or weakness in that part of the property.
d. The company will not hold responsibility or liability for damage caused whilst investigating and repairing any plumbing, gas or drainage work, including blockages. This includes but not limited to; the removal of
Bathroom suites, panels or furniture, tiles and tiling, floor coverings (carpet, rugs, laminate, wood, tiles etc), internal and external walls where pipework is/has to be routed and other damages as a result.
e. If damage to plaster and brickwork is caused it will be the customer’s responsibility to make good. We cannot accept responsibility for any damage to wallpaper, paintwork, tiles, carpet, furniture etc. Any silicone work does not carry any guarantee.
f. It is the responsibility of the customer to protect items of furniture, furnishings, fixtures and fittings. We will make reasonable efforts not to cause damage. It is suggested that the customer remove items that is considered to be a problem. If items remain within the working area, it is the responsibility of the customer to cover such items.
17. The Company shall not be liable for any delay or for the consequences of any delay in performing any of its obligations if such delay is due to any cause whatsoever beyond its reasonable control, and the Company shall be entitled to a reasonable extension of the time for performing such obligations.
18. The Company shall only be liable for rectifying works completed by the Company and shall not be held responsible for ensuing damage or claims resulting from this or other work overlooked or subsequently requested and not undertaken at that time.
19. Dismantling, clearing and re-instatement of any fitted cupboards, etc. to permit the proposed works to proceed will be charged at extra cost unless specified.
20. If, during the execution of the proposed works it is necessary to gain access into floors below fitted carpets, these will be lifted by us and laid back on completion. No re-stretching or fixing has been allowed for unless specified. For floors covered with thermoplastic tiles, vinyl sheet covering, cork tiles or laminate flooring, no allowance has been made for re-instatement unless specified.
21. Should the works include a powerflush of the existing heating system, it must be pointed out that, whilst this treatment is generally harmless, depending on the condition of the existing components the process may find weaknesses in the system. Should any such problems be encountered then any rectification works required may be charged at extra cost. The customer will be asked to sign a waiver confirming this point.
22. Should the works include a new combination heating boiler unit connected to an existing heating system, the Client should be aware that the higher pressures used by this type of boiler may find weaknesses in the existing system. Any repairs required in this respect are not included in this estimate. The customer will be asked to sign a waiver confirming this point.
23. We do not provide structural surveys or offer or provide opinions or advice structural or other building related matters. If you need such survey, advice etc please consult a chartered or other professionally qualified surveyor.
24. Materials:
a. Where we purchase materials we suggest that you examine them as soon as you reasonably can after delivery and/or installation.
b. Any materials we purchase or use will be new, and of satisfactory quality and fit for the purpose of being used in general building work.
c. If specified in the estimate or as agreed by you and us, we will purchase materials and goods for use in providing the services.
d. Until we receive full payment for the materials we shall own the materials.
e. If you wish to supply any materials or goods, then we will not be liable as regards whether they are of satisfactory quality or fit for purpose to which they are to be used.
25. Cancellation by you:
f. Once we and you enter into a binding contract you will have 14 days to cancel.
g. If we agree to cancel, then you will be responsible for the cost of:
h. Any of our time in performing the service up to the date we stopped providing the service
i. Any materials we are contractually committed to buying up to the date of termination and are unable to return to the suppliers.